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Porting Checklist: Vonage

How to port a phone number from Vonage Business or Vonage Residential to Phound, including the critical "port first, then cancel" rule.

Porting Checklist: Vonage

Vonage has two separate products with different port-out processes: Vonage Business Communications (VBC) and Vonage Residential (Vonage for Home). Vonage does not require a port-out PIN for either product.

The critical rule for both: don't cancel Vonage service until the port completes. Vonage's own guidance: "Phone numbers cannot transfer once an account is canceled."

Vonage Business Communications (VBC)

What You Need

  • Your Vonage Business account number (from the Admin Portal or invoice)
  • The account holder name and service address as on the Vonage account
  • The phone numbers you want to port

Vonage does not require a PIN. If Phound's form has a PIN field, Vonage's own documentation says: "you can enter any 4-digit number to populate it and submit."

Step 1: Initiate the Port with Phound First

Vonage's official guidance is that the new provider (Phound) initiates the port first — you don't submit anything inside the Vonage Admin Portal to start it.

  1. Contact Phound to initiate the port.
  2. Provide the Vonage account info above.
  3. Phound obtains a target FOC (Firm Order Commitment) date for the transfer.

Step 2: Schedule Cancellation in the Vonage Admin Portal

After the port is confirmed with Phound:

  1. Sign in to the Vonage Business Admin Portal.
  2. Go to the account/billing section.
  3. Set a future cancellation date for your Vonage Business services — aligned to your billing cycle.
  4. If Vonage shows an early-termination fee based on your contract term, you'll see it before confirming.

Vonage will automatically cancel your service on that date. If the port completes before then, nothing more to do.

Warning: If the port slips past your selected cancellation date, you must manually extend the cancellation date in the Admin Portal — otherwise the number is released and the port fails.

Vonage Business Fees

  • No published port-out fee from Vonage.
  • Cancellation fees may apply if you're within a term contract. The Admin Portal shows the fee when you pick a cancellation date.

Vonage Business Support

Vonage Residential (Vonage for Home)

What You Need

  • Your Vonage account number (from your bill or "My Account")
  • The account holder name and service address exactly as on the Vonage account
  • A signed Letter of Authorization (LOA) — Phound provides the template

Vonage Residential requires an LOA for port-out (per Vonage's official FAQ).

Step 1: Contact Phound to Initiate

The new provider drives the process. Contact Phound, provide your Vonage info, and Phound submits the formal port request with your signed LOA.

Step 2: Keep Vonage Active Until Port Completes

  • Don't cancel your Vonage account before the port completes.
  • Billing doesn't always stop automatically — you'll need to confirm closure with Vonage after the port.

Vonage Residential Fees

  • No charge from Vonage to transfer a number out (the gaining carrier may charge, but Phound does not).
  • Early-termination fees on a residential contract are separate.

Vonage Residential Timeline

Typically 10 business days from confirmed transfer request, per Vonage's official FAQ.

Vonage Residential Support

What Cannot Be Ported

International virtual numbers on Vonage Residential cannot transfer to another US carrier.

Toll-free numbers and local US numbers in good standing can be ported on both VBC and Residential.

Common Rejection Reasons (Both Products)

  • Account canceled before port completed — the number is released and can't come back
  • Account holder name mismatch between LOA and Vonage records
  • Service address mismatch
  • Outstanding balance or suspended account

Submit Your Port Request in Phound

  1. Open Phound → Settings > Numbers > Port a Number.
  2. Choose whether you're porting from Vonage Business or Vonage Residential.
  3. Provide the info above.
  4. Submit.

Track in Check Your Porting Status.

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