The Phound desktop app uses a navigation rail on the left. Available icons can vary by account and feature access, but the main areas organize calls, contacts, conversations, teams, personas, and app preferences.
Home
Home is the starting dashboard. It can show upcoming meetings, contacts, suggested contacts, and Teams. The current persona appears in the upper-left corner.
Select the current persona to switch personas. Select its gear to manage persona settings.
Calls
Use the phone icon to open calling tools and recent call activity. The active persona determines which Phound identity you use when starting an outgoing call.
For step-by-step calling help, see Make and Receive Calls and Use Call History and the Desktop Dialer.
Contacts
Use Contacts to find people you communicate with in Phound. A Flow's Dial someone action can also use Phound people as call destinations.
See Find and Add Contacts in the Desktop App for search filters, favorites, new contacts, and profile actions.
Chat
Chat contains conversations and meeting-related threads. Meeting details and Magnum AI output may appear in the related conversation when Magnum captured the meeting.
See Chat and Voice Message Preferences and Customize Chat Assistant Actions.
Teams
Teams group people and support team-specific settings. Depending on your role, you can review members, invite people, change privacy and join policies, and assign a number.
See Teams in Phound for the full overview.
Personas
A persona is a communication identity in Phound. Open the persona area to review existing personas or select the blue + to begin creating one.
Select an existing persona to review its profile and Additional settings, including:
- Privacy and visibility.
- Incoming calls.
- Ringtones.
- Meeting Settings.
- Voicemail.
See Create a New Persona and Number Features and Capabilities.
Settings
The gear opens desktop preferences. The current desktop app includes areas for:
- Audio devices and levels.
- Video and camera preview.
- Chat preferences.
- Other app controls.
- AI Assistants.
- Updates.
Meeting-specific audio, video, mirroring, and virtual backgrounds are covered in Audio, Video, and Virtual Backgrounds.
Desktop ringing, video frame fill, version information, and update status are covered in Desktop Preferences, Notifications, and Updates.
Quick Reference
| I want to | Where to start |
|---|---|
| Switch my outgoing identity | Current persona menu in the upper-left corner. |
| Change how a persona receives calls | Persona gear, select persona, Additional settings, Incoming calls. |
| Change persona voicemail | Persona gear, select persona, Additional settings, Voicemail. |
| Change a persona ringtone | Persona gear, select persona, Additional settings, Ringtones. |
| Review a Team | Teams, then select the Team. |
| Change meeting devices | Gear, Audio or Video. |
| Get support | Contact Phound Support. |
If your desktop app looks different, confirm it is up to date. Feature availability and navigation can also vary by account.