Porting Checklist: Verizon
If you currently have a phone number with Verizon and want to bring it to Phound, this guide walks through every step on the Verizon side before submitting your port request. Verizon uses a Number Transfer PIN system (dialed as #PORT or #7678) and a port-freeze feature called Number Lock that you'll need to disable first.
Verizon's process is slightly different for postpaid and prepaid accounts — both are covered below.
What You Need from Verizon
Gather these pieces of information:
- Your Verizon account number
- A Number Transfer PIN (postpaid) OR your 4-digit Account PIN (prepaid)
- The name and address on your Verizon account, matching exactly
Step 1: Find Your Verizon Account Number
Postpaid (Standard Verizon)
- My Verizon app: Sign in → Account tab → account number appears in the overview
- My Verizon website: Sign in → Account → top of the page
- Paper/PDF bill: Top of the first page, labeled "Account number"
- By phone: Call 1-800-922-0204
For consumer postpaid accounts, the account number often ends in -00001 for the primary line.
Verizon Prepaid
On prepaid, the account number is your 10-digit mobile number itself — there is no separate account number. Your PIN is the 4-digit PIN you set at activation.
Step 2: Disable Number Lock
Verizon's port-freeze feature is called Number Lock. It must be off before a port-out will process. Only the Account Owner or Account Manager can disable it.
Via the My Verizon App
- Sign in.
- Tap the Account tab at the bottom.
- Select Edit Profile and Settings under your name.
- Scroll to the Security Menu.
- Select Number Lock.
- Toggle Off for the line(s) you want to port.
- Save.
Via the My Verizon Website
- Sign in at verizon.com.
- Go to Account → Account Settings → Security Settings.
- Scroll to Number Lock.
- Click Edit.
- Toggle Off for the line(s).
- Enter the security authorization code Verizon texts you.
- Click Save Changes.
Via Phone
Dial *611 from your Verizon phone and ask a representative to disable Number Lock.
Tip: For postpaid accounts, there's no waiting period after disabling Number Lock — you can request the Transfer PIN immediately.
Step 3: Generate Your Transfer PIN
Postpaid
Option A: Dial #PORT (#7678) Dial #PORT (#7678) from the Verizon phone. You'll receive a text with a link to generate the PIN in My Verizon.
Option B: My Verizon Website Sign in → visit the Create Your Number Transfer PIN page → click Generate PIN.
Option C: My Verizon App Sign in → Account → Device management → Generate Transfer PIN.
Verizon Business
- Sign in to My Business.
- Go to Search/Select Line → Line Overview.
- Click Device Information.
- Select Number Transfer PIN.
- Click Generate PIN.
Requires Primary Contact or Administrator role. The PIN is texted to the line being ported and emailed to the requesting authorized user.
Verizon Prepaid
Prepaid does not generate a separate Number Transfer PIN. Provide the receiving carrier with:
- Your 10-digit mobile number (as the account number)
- Your 4-digit Account PIN from activation
If you forgot the Account PIN, call 1-800-922-0204 to reset it.
Transfer PIN Validity
- Postpaid and Business: 7 days from generation
- Can be regenerated up to 5 times per line per day
Warning: Postpaid customers: don't use the 4-digit Account PIN — that's a prepaid-only mechanism. Submitting the wrong PIN type is a top rejection reason.
Step 4: Verify Account Name and Address
The name and address you give the receiving carrier must match Verizon's records exactly.
- Full legal name on the account, including middle initials and suffixes
- Service address (this is different from billing address — Verizon often validates against the service address tied to the line)
- ZIP code exact
- Business accounts: exact business name, including "LLC," "Inc.," etc.
Step 5: Confirm Account is Active
- Account must be active — don't cancel Verizon until the port completes
- You must be the Account Owner or Account Manager
- Past-due balances can block porting
Step 6: Submit Your Port Request in Phound
- Open Phound → Settings > Numbers > Port a Number.
- Enter the Verizon number you want to transfer.
- Provide your Verizon account number, Transfer PIN (or Account PIN for prepaid), and name/address exactly as on Verizon.
- Submit.
Track progress in Check Your Porting Status.
Common Verizon Rejection Reasons
- Name mismatch — account holder name doesn't match
- Billing/service address mismatch — even one digit or outdated suite
- Wrong account number — submitting the mobile number on a postpaid account (only valid for prepaid)
- Transfer PIN expired (past 7 days) or already used
- Number Lock still on
- SIM Protection still enabled (related security feature — check Account Settings → Security)
- Wrong PIN type — using an Account PIN for postpaid or a Transfer PIN for prepaid
- Not the Account Owner/Manager requesting the PIN
Special Account Types
Business
- Must have Primary Contact or Administrator role in My Business
- Bulk moves (10+ lines) must go through 1-800-922-0204 — not self-service
Prepaid
- Account number = your 10-digit mobile number
- Transfer PIN = your 4-digit Account PIN (from activation)
- Call 1-800-922-0204 if you forgot the Account PIN
Family / Shared Plans
Each line has its own Transfer PIN. The Account Owner or Account Manager must generate it per line.
Verizon Support Contact
- Verizon Wireless (consumer & business): 1-800-922-0204
- From a Verizon phone: *611
- Bulk port-outs (10+ lines): 1-800-922-0204
Still need help?
If you couldn't find what you were looking for, our support team is ready to assist. Contact Phound Support and we'll get back to you as soon as possible.