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Porting Checklist: Dialpad

How to port a phone number from Dialpad to Phound, using the self-serve port-out portal for local numbers and the LOA process for toll-free.

Porting Checklist: Dialpad

Dialpad has a self-service port-out portal for local US and Canadian numbers, and a separate Letter of Authorization (LOA) process for toll-free numbers. To use the portal you'll need to be a company admin AND an office admin — regular users can't generate a port-out PIN.

Dialpad does not publish a port-out fee.

What You Need from Dialpad

  • Your Dialpad Company ID (this is your account number)
  • A 4-digit Transfer PIN (generated at dialpad.com/portout)
  • The company name exactly as it appears on your Dialpad invoice
  • The service address on your Dialpad billing profile

Step 1: Find Your Company ID (Account Number)

Your Dialpad account number is your Company ID, shown on your invoice.

  1. Go to dialpad.com/billing.
  2. Open your most recent invoice.
  3. Note the Company ID and the exact company name listed.

Tip: Use the company name verbatim from the invoice — punctuation, suffixes (LLC, Inc.), and capitalization matter for the port request.

Step 2: Generate Your Transfer PIN (Local Numbers)

  1. Go to dialpad.com/portout.
  2. Sign in as a user with both company admin AND office admin roles. Regular users cannot access the portal.
  3. For a single number: enter the number and click Get Pin Number. Dialpad generates a 4-digit PIN.
  4. For multiple numbers: select them under Current Portout Numbers, then use Set Bulk Pin to create one shared 4-digit PIN.

Warning: If you aren't both a company admin and an office admin, you'll see the portal but can't generate a PIN. Make sure the right admin credentials are used.

Step 3: Toll-Free Numbers — LOA Required

The self-serve PIN flow is for local numbers only. For toll-free numbers, a company admin must submit a signed Letter of Authorization (LOA).

Phound will supply the LOA template. It must include:

  • Company name and Dialpad Company ID
  • Toll-free numbers being ported
  • Service address on file with Dialpad
  • Authorized admin's name, title, date, and signature

Step 4: Confirm Account Details

The information on the port request must match Dialpad's records exactly:

  • Company name
  • Service address on the billing profile
  • Authorized user name

Step 5: Keep Your Dialpad Account Active

Do not cancel Dialpad until the port completes. Canceling before the port's FOC (Firm Order Commitment) date kills the port and you lose the number.

  • Account must be paid up — unpaid balances are a documented rejection reason.
  • Keep services running until Phound confirms the port is complete.

Step 6: Submit Your Port Request in Phound

  1. Open Phound → Settings > Numbers > Port a Number.
  2. Provide:
    • Dialpad Company ID
    • 4-digit Transfer PIN (for local) or signed LOA (for toll-free)
    • Company name and service address
    • Phone number(s) being ported
  3. Submit.

Track in Check Your Porting Status.

Timeline

Per Dialpad's own porting FAQ:

  • Local US numbers: 3–5 business days if clean; up to ~2 weeks if info mismatches; average ~7 days
  • Toll-free: 5–10 business days

Dialpad recommends submitting the request 7–10 business days before your target port date.

Common Rejection Reasons

From Dialpad's Porting Rejection Code and Resolution Guide:

  • Transfer PIN mismatch — wrong PIN or expired
  • Account number / Company ID mismatch
  • Contact or address mismatch against Dialpad's records
  • Unpaid balance or uncleared settlements
  • Not an admin generating the PIN

Dialpad Support

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