Porting Checklist: Grasshopper
Grasshopper is a VoIP business line provider. Porting out requires generating a Primary PIN inside the Grasshopper app, downloading a recent invoice, and signing a Letter of Authorization (LOA). Grasshopper does not charge a port-out fee, but you can only cancel service by phone — not by email or web — so plan to call after the port completes.
Porting is supported for U.S. and Canadian local and toll-free numbers. International numbers cannot be ported out.
What You Need from Grasshopper
- Your Grasshopper account number (usually the primary phone number on the account, 10 digits)
- A Primary PIN (4-digit, set inside the Grasshopper app)
- The billing address on file
- A recent Grasshopper invoice (PDF or screenshot)
- A signed LOA (template provided by Phound)
Step 1: Set or Reset Your Primary PIN
The Primary PIN is a 4-digit code you create inside the Grasshopper app. Regenerate it close to the port submission date — it can expire.
- Open the Grasshopper app.
- Tap the Menu icon.
- Go to Settings → Account information → Account info.
- Tap Primary PIN.
- Enter a new 4-digit code.
- Save.
Step 2: Find Your Account Number
Same path in the Grasshopper app:
Menu → Settings → Account information → Account info
The account number is usually the primary phone number on the account (10 digits).
Step 3: Download a Recent Invoice
The gaining carrier will request proof of billing.
- Sign in at grasshopper.com.
- Go to Billing → Invoices.
- Download your most recent invoice (within the last 30 days).
Step 4: Verify Account is Active and In Good Standing
- Account must be active and paid up
- Any past-due balance can block porting
- Do not cancel Grasshopper before the port completes — Grasshopper does not support releasing a number ahead of port completion, so premature cancellation breaks the port
Tip: Consider calling Grasshopper support at 1-800-820-8210 to confirm your number is portable (especially for toll-free numbers) before submitting.
Step 5: Complete the LOA
Phound provides an LOA template. It must include:
- Authorized user's full legal name — matching Grasshopper's records
- Account number (the primary phone number)
- Billing address on file with Grasshopper
- Phone numbers being ported
- Date and signature
Mismatches on name or address are the top rejection reason.
Step 6: Submit Your Port Request in Phound
- Open Phound → Settings > Numbers > Port a Number.
- Provide:
- Grasshopper account number
- Primary PIN
- Signed LOA
- Recent invoice
- Phone number(s)
- Submit.
Track in Check Your Porting Status.
Step 7: Cancel Grasshopper by Phone (After Port Completes)
Grasshopper does not support cancellation by email or online. After the port to Phound completes:
- Call 1-800-820-8210 (available 24/7).
- Ask to cancel your Grasshopper account.
- Confirm the cancellation date so you're not billed further.
Warning: If you're on an annual prepaid plan, Grasshopper typically does not refund unused prepaid time. Time your cancellation around your renewal date if you want to minimize loss.
Timeline
- Typical: 10–15 business days
- Toll-free numbers: Can be longer
- Bulk transfers: Can extend further
Grasshopper numbers are wireline/VoIP — expect the longer wireline port timeline, not the same-day wireless port speed.
Common Rejection Reasons
- Expired Primary PIN — regenerate and resubmit promptly
- Name or address mismatch with Grasshopper records
- Account past due
- Trying to port an international number (not supported)
- Invoice too old (over 30 days)
Grasshopper Support
- Phone: 1-800-820-8210 (24/7 — required for cancellations)
- Live chat: grasshopper.com → chat bubble
- Help center: support.grasshopper.com
Still need help?
If you couldn't find what you were looking for, our support team is ready to assist. Contact Phound Support and we'll get back to you as soon as possible.