⌘K

Porting Checklist: Cricket Wireless

Step-by-step instructions for porting your Cricket Wireless number to Phound, including four ways to get your Number Transfer PIN.

Porting Checklist: Cricket Wireless

Cricket Wireless is AT&T's prepaid carrier with its own port-out process. Cricket provides an official Number Transfer PIN portal, so you can grab everything you need yourself — no phone call required unless you prefer it.

Cricket does not charge a port-out fee.

What You Need from Cricket Wireless

  • Your Cricket account number (not the account PIN)
  • A Number Transfer PIN
  • The billing ZIP code or full address on file

Step 1: Generate Your Number Transfer PIN

Cricket offers four ways to get your Transfer PIN:

Option A: Online Portal

  1. Go to Cricket's Number Transfer PIN portal at cricketwireless.com.
  2. Log in with your Cricket credentials.
  3. Request the Number Transfer PIN — it's displayed on screen or texted to you.

Option B: myCricket App

  1. Open myCricket → Home.
  2. Tap the Gear icon.
  3. Go to Line Settings.
  4. Tap Get my Number Transfer PIN.

Option C: Dial *PORT (*7678)

Dial *PORT (*7678) — or *PORTAR for Spanish — from your Cricket device.

Option D: Phone

Call 1-800-CRICKET (1-800-274-2538) and ask for your Number Transfer PIN. You'll need your account PIN to generate it.

PIN Validity

5 days from request. One PIN covers all lines on the same account.

Warning: Cricket's official guidance: "Cricket Wireless will never call you and ask for your account PIN or Number Transfer PIN." If you receive such a call, it's a scam.

Step 2: Find Your Account Number

  • myCricket app: Account section.
  • cricketwireless.com: Sign in → Account overview.
  • On a bill or receipt: Top of the document.
  • By phone: Call 1-800-CRICKET and ask.

Tip: Cricket's account number is different from your account PIN. Submitting the PIN as the account number is a common rejection cause.

Step 3: Verify Billing Address

Cricket will validate the ZIP / address on the port request against their records. Check Account → Profile in myCricket to confirm the ZIP is current.

Step 4: Make Sure Your Account is Active

  • Account must be active (not suspended)
  • Don't cancel Cricket before the port completes — you'll need to reactivate first

Step 5: Submit Your Port Request in Phound

  1. Open Phound → Settings > Numbers > Port a Number.
  2. Enter your Cricket number.
  3. Provide the account number, Number Transfer PIN, and ZIP.
  4. Submit.

Track in Check Your Porting Status.

Timeline

  • Typical: A few hours
  • Can take: Up to 24–48 hours for wireless

Common Rejection Reasons

  • Expired Number Transfer PIN (past 5 days)
  • Account PIN submitted as Transfer PIN (they're different — the account PIN is what you use to log in; the Transfer PIN is what you generate for porting)
  • Wrong account number
  • ZIP / address mismatch

See Why Your Port Was Rejected for fixes.

Cricket Support

Still need help?

If you couldn't find what you were looking for, our support team is ready to assist. Contact Phound Support and we'll get back to you as soon as possible.

Was this helpful?

Still need help?

If you couldn't find what you were looking for, our support team is ready to assist. Contact Phound Support and we'll get back to you as soon as possible.