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Porting Checklist: Mint Mobile

Step-by-step instructions for porting your Mint Mobile number to Phound, including how to get your account number and Transfer PIN from Mint's in-app chat.

Porting Checklist: Mint Mobile

Mint Mobile runs on the T-Mobile network but has its own port-out process — you get your account number and Transfer PIN from Mint's support team (via in-app chat or phone), not from a self-service portal. This guide walks through exactly what to do.

Mint does not charge a port-out fee.

What You Need from Mint Mobile

  • Your Mint Mobile account number
  • A Number Transfer PIN (different from your account security PIN)
  • The billing ZIP code on your account
  • The Mint phone number you want to port

Step 1: Request Your Account Number and Transfer PIN

Mint Mobile provides both the account number and Transfer PIN through their support team. The fastest path is in-app chat.

Option A: In-App Chat (fastest)

  1. Open the Mint Mobile app (or sign in at mintmobile.com).
  2. Go to the Support tab.
  3. Tap Start a conversation.
  4. Type something like "Port-Out PIN" or "Account Number" and send.
  5. When offered, select To Port Out.
  6. Wait in queue for a live agent.
  7. Verify your identity with the code they send.
  8. The agent provides your account number and Transfer PIN in chat.

Option B: Phone

Call Mint Mobile at 1-800-683-7392 and ask a representative to provide your account number and Transfer PIN for porting.

Tip: The PIN you receive is generated on the spot. Use it promptly — within a day or two — so it doesn't expire before Phound submits the port.

Step 2: Confirm Your Billing ZIP Code

Phound will submit the ZIP code on your Mint Mobile account to T-Mobile's porting system. Any mismatch triggers rejection.

  • Sign in at mintmobile.com → Account → verify the ZIP on file.
  • If it's outdated, update it before submitting the port.

Step 3: Make Sure Your Account is Active

  • Your Mint account must be active at the time of the port.
  • Any past-due balance can block porting.
  • Don't cancel Mint service before the port completes — cancellation releases the number to the pool and you'll lose it.

Step 4: Submit Your Port Request in Phound

  1. Open Phound → Settings > Numbers > Port a Number.
  2. Enter your Mint Mobile number.
  3. Provide the account number, Transfer PIN, and billing ZIP.
  4. Submit.

Track your port in Check Your Porting Status.

Timeline

  • Typical: 15 minutes to 24 hours
  • Can stretch to: 48 hours if info has a minor mismatch

Mint Mobile runs on T-Mobile's network, so ports are processed as standard wireless ports.

Common Rejection Reasons

  • Wrong PIN type — using your account security PIN instead of the Transfer PIN
  • Expired Transfer PIN — generated too far in advance
  • Wrong account number — confirm with a Mint support agent if unsure
  • ZIP mismatch
  • Account suspended for non-payment

See Why Your Port Was Rejected for fixes.

Mint Mobile Support

  • Phone: 1-800-683-7392
  • In-app chat: Mint Mobile app → Support tab → Start a conversation
  • Help center: mintmobile.com/help

Still need help?

If you couldn't find what you were looking for, our support team is ready to assist. Contact Phound Support and we'll get back to you as soon as possible.

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