Porting Checklist: Boost Mobile
Boost Mobile (now owned by Dish/EchoStar) has a slightly unusual port-out process: your account number is only available by phone — it's not shown in the app, on the website, or on your bill. The Transfer PIN itself is self-service in the Boost app.
Boost does not charge a port-out fee. Any remaining device-financing balance becomes due on your next bill.
What You Need from Boost Mobile
- Your Boost account number (must be retrieved by phone)
- A Transfer PIN (one per line)
- The account holder's name and billing address exactly as on file
Step 1: Call Boost for Your Account Number
Boost does not expose your account number through the app, online portal, or bill. Call Customer Care to get it.
- Phone: (833) 502-6678
- Hours: 8 AM – midnight ET, daily
- Ask the agent for your account number and write it down verbatim.
Tip: Some legacy Boost accounts (pre-Dish migration) use the 10-digit phone number as the account number, but new Dish-era accounts have a distinct one. Always confirm with the agent — don't assume.
Step 2: Generate Your Transfer PIN
Option A: Boost App or Website
- Sign in to the Boost Mobile app or boostmobile.com.
- Go to Line Settings for the line you want to port.
- Request a temporary port-out PIN.
Option B: Phone
Call (833) 502-6678 and ask an agent to generate the PIN.
PIN Validity
7 days (per Boost's official documentation). One PIN per line being ported.
Step 3: Disable Number Lock
Boost's port-freeze feature is called Number Lock (also labeled Port Protection).
- In the Boost app, open Line Settings for the line to port.
- If Number Lock is enabled, turn it off.
- Or ask the agent on your Step 1 call to disable it for you.
Warning: If Number Lock is still on, the port will fail even with a valid PIN.
Step 4: Do NOT Cancel Your Line
Boost's own documentation is explicit on this:
"Do not cancel your line if you plan to port out. Lines will cancel automatically once the number transfer is complete."
Canceling before the port completes releases the number back to the pool and you may not get it back.
Step 5: Verify Account Name and Address
- Account holder name must match Boost's records exactly
- Billing address must match the address on file
- If your account migrated from legacy Boost to new Boost (the Dish transition), records may have drifted — verify with the agent on your Step 1 call and update before generating the PIN
Step 6: Submit Your Port Request in Phound
- Open Phound → Settings > Numbers > Port a Number.
- Enter the Boost Mobile number.
- Provide the account number, Transfer PIN, account holder name, and billing address.
- Submit.
Track in Check Your Porting Status.
Timeline
- Typical: Minutes to 24 hours for wireless-to-wireless
- Can take: Up to 72 hours
Boost does not publish a formal SLA.
Common Rejection Reasons
- Wrong account number — users assume it's the phone number, but on new Boost accounts it often isn't
- Canceled the line before porting (Boost's explicit warning)
- Account info mismatch from the Dish migration — legacy customers are most at risk
- Number Lock still enabled
- Recent port-in within 30 days
Special Gotchas
- Account number is phone-call-only. You cannot get it from the app, website, or bill. Always call (833) 502-6678 first.
- Two Boosts exist in the wild. Legacy Boost (pre-2023, Sprint/T-Mobile era) and new Boost (Dish/EchoStar 5G). Not all customers know which they're on — the agent will confirm.
- Boost Infinite was rebranded into the main Boost Mobile brand. The same (833) 502-6678 number handles it.
- Device financing stays owed — remaining balance bills on your next Boost statement.
Boost Mobile Support
- Phone: (833) 502-6678
- Hours: 8 AM – midnight ET, daily
- Chat: Boost Mobile app → Chat with us, or the chat widget on boostmobile.com
- Help center: help.boostmobile.com
Still need help?
If you couldn't find what you were looking for, our support team is ready to assist. Contact Phound Support and we'll get back to you as soon as possible.