Voicemail is configured separately for each Phound persona. The desktop settings let you enable or disable voicemail and choose what callers hear when a missed or declined call reaches that persona's voicemail.
Open Voicemail Settings
- Open Account in the Phound desktop app.
- Select Personas.
- Select the persona you want to configure.
- Under Additional settings, select Voicemail.
Enable or Disable Voicemail
Use Enable Voicemail to control whether the persona can receive voicemail. The desktop app explains that a missed call or a call you decline is sent to voicemail when it is enabled.
Before disabling voicemail, review the persona's Incoming calls setting. A custom Flow, direct voicemail route, message, or meeting route can change what callers experience before the persona would otherwise ring.
Choose the Greeting
The voicemail screen provides four greeting choices:
| Greeting choice | What it does |
|---|---|
| Default message | Uses Phound's standard unavailable message. Select the play button to preview it. |
| Custom message | Enter a custom text greeting for the caller. |
| Record your message | Record the greeting with your microphone. |
| Upload audio file | Choose an existing audio recording from your device. |
Select the checkmark in the upper-right corner after reviewing the greeting.
Persona Voicemail and Flow Voicemail Are Different
The persona voicemail setting handles missed or declined calls for that persona. A Phound Flow can also contain a Record voicemail action.
The Flow action lets the Flow builder:
- Choose the Phound contact who should receive the voicemail.
- Add one or more actions under Actions if voicemail fails.
- Give the voicemail action a clear name so it is recognizable in the Flow.
Changing a Flow's Record voicemail action does not automatically change the persona's voicemail greeting. Review both when a persona uses Incoming calls > Custom Flow.
Test the Complete Experience
- Confirm you selected the intended persona.
- Confirm Enable Voicemail is on.
- Preview the selected greeting.
- Review the persona's incoming-call route.
- Call the persona's number from a different phone.
- Let the call go unanswered, then test the Decline behavior separately.
- If a custom Flow is active, test every path that ends in Record voicemail.
If the result does not match the selected settings, contact Phound Support with the persona name, the incoming-call route, and the step where the behavior changes.