Wave opens for the Phound persona that is active when you launch it. Confirm the persona before changing contacts, campaigns, or settings.
Open Wave from the Desktop App
- Open the Phound desktop app.
- Open the persona menu near the upper-left corner.
- Select the persona you want to manage.
- Select the Wave icon in the left sidebar.
- When Wave opens in your browser, confirm the persona name at the bottom of the Wave sidebar.
If the wrong persona appears, return to the Phound desktop app, select the correct persona, and open Wave again.
Open Wave Directly in a Browser
You can also visit wave.phound.app. If the account has more than one persona, verify the persona name before continuing. A Wave link may include a persona identifier so that it opens the correct workspace.
What Changes with the Persona
The active persona determines which Wave workspace you are viewing. That can affect:
- available sending numbers
- contacts and collections
- blasts and campaigns
- resources and configuration bundles
- message usage and account settings
Before creating or importing anything, check the persona name shown in Wave.
If Wave Does Not Open
- Confirm that the Phound desktop app is signed in.
- Select the intended persona again.
- Open Wave from the sidebar.
- Refresh the Wave tab if it opens but does not finish loading.
- If the issue continues, contact Phound Support.