Before pausing, canceling, or downgrading, review the current terms shown by Phound and the subscription provider. Timing, number retention, data access, and feature availability can depend on the account and provider.
Before You Change the Subscription
Record or confirm:
- The current plan and renewal date.
- The billing provider.
- Every number you need to keep.
- Personas and incoming-call routes tied to those numbers.
- Teams, Flows, and Wave resources the plan change could affect.
- Any data or receipts you are authorized to retain.
- The exact effective date shown during cancellation.
Do not assume a phone number will remain reserved. If keeping a number matters, confirm the current retention terms with Phound Support before canceling.
Cancel Through the Billing Provider
Open the subscription through the provider shown on the current receipt or billing screen. Follow its cancel or change-plan workflow and read the final confirmation carefully.
Confirm:
- Whether the change is immediate or occurs at renewal.
- Whether the provider shows a final charge.
- Which Phound features stop working.
- What happens to assigned numbers and account data.
- Whether the provider sends a cancellation receipt.
Verify the Change
After completing the workflow:
- Reopen the subscription screen.
- Confirm the new status and effective date.
- Save the confirmation.
- Test access to any number or feature that should remain available.
- Contact support immediately if the account status does not match the confirmation.
Need Help Before Canceling?
Contact Phound Support before confirming if you need to retain a number, shared Team resource, Flow, Wave campaign, or account data. Include the current plan and billing provider, but never share a password or verification code.