How to pause or cancel your Phound subscription and what happens to your numbers.

Pause or Cancel Your Subscription

Whether you need a temporary break or want to end your subscription entirely, Phound gives you options to pause or cancel your plan on your own terms. This guide explains both processes, clarifies what happens to your numbers and data, and shows you how to come back whenever you are ready.

Pausing vs. Cancelling: What Is the Difference?

Before you make a decision, it is important to understand the distinction between pausing and cancelling your Phound subscription.

Pausing puts your subscription on hold temporarily. Your numbers are reserved, your data is preserved, and billing stops. When you are ready, you resume right where you left off.
Cancelling ends your subscription. Your paid features are disabled, and your numbers will be released if you do not act within the retention window.

Tip: If you think there is any chance you will return to Phound within the next few months, pausing is almost always the better option. It protects your numbers and data at no cost during the pause period.

How to Pause Your Subscription

Pausing is available to all users on a paid plan (Pro or Business). You can pause your subscription for up to 90 days. During the pause, your numbers remain reserved, but you will not be able to make or receive calls and texts through them.

Steps to Pause

Open the Phound app and go to Settings.
Tap Subscription.
Tap Pause Subscription.
Select your pause duration: 30 days, 60 days, or 90 days.
Review the pause summary, which shows when billing will resume and what will be restricted.
Tap Confirm Pause.

What Happens When You Pause

Billing stops immediately. You will not be charged during the pause period. If you are mid-cycle, you receive a prorated credit.
Your numbers are reserved. All Phound numbers remain assigned to your account. No one else can claim them.
Calls and texts are suspended. Incoming calls go to voicemail (if enabled) or hear a not-in-service message. Texts will not be delivered.
Your data is preserved. Call history, messages, voicemails, contacts, and persona settings remain intact.
Your account remains accessible. You can still sign in to view history, manage settings, or resume early.

Warning: If you do not resume your subscription before the end of the 90-day pause period, your account will automatically transition to the Basic plan. At that point, the rules for cancellation and number retention apply (see below).

Resuming After a Pause

You can resume your subscription at any time during the pause period:

Open the Phound app and go to Settings > Subscription.
Tap Resume Subscription.
Your previous plan and billing cycle are restored immediately.
Billing resumes from the date you reactivate, not from the original pause date.

Your numbers become fully active again within minutes, and you can make and receive calls and texts as before.

How to Cancel Your Subscription

You can cancel directly from the app or web dashboard. Cancellation takes effect at the end of your current billing period, so you keep access to paid features until then.

Steps to Cancel

Open the Phound app and go to Settings.
Tap Subscription.
Tap Cancel Subscription.
You will be asked to select a reason for cancelling. This is optional but helps us improve Phound.
Review the cancellation summary, which shows the date your plan will end and what will happen to your numbers.
Tap Confirm Cancellation.

You will receive a confirmation email with the details of your cancellation. Your paid plan remains active until the end of the current billing period.

Tip: Changed your mind? You can undo a pending cancellation anytime before the billing period ends. Go to Settings > Subscription and tap Reactivate Plan. Your subscription will continue as if nothing changed.

What Happens to Your Numbers When You Cancel

Your Phound numbers are important, and understanding the retention timeline is critical to avoid losing them.

The Number Retention Timeline

Active until end of billing period. After you cancel, your numbers remain fully functional until your current billing cycle ends. You can continue making and receiving calls and texts.
30-day hold period. After your billing period ends, your account is downgraded to the Basic plan. If you had multiple numbers, you will be asked to select one number to keep on the Basic plan. The remaining numbers enter a 30-day hold period during which they are reserved for you but inactive.
Numbers released after 30 days. If you do not resubscribe or reactivate your held numbers within 30 days, they are permanently released back to the available number pool. Once released, there is no guarantee you can get the same number back.

Warning: Once a number is released from hold and returned to the pool, it can be claimed by any Phound user. If your number is important to you — for example, if you have shared it with clients, listed it on business cards, or used it for two-factor authentication — take action before the hold period expires.

What About Your Free Tier Number?

Cancelling does not delete your Phound account. Your account reverts to the Basic plan and you keep one number. If you had multiple numbers, the app prompts you to choose which one to keep. The rest enter the 30-day hold period described above.

Data Retention Policy

Phound is committed to preserving your data responsibly, whether you pause, cancel, or leave entirely.

If you pause: All data is retained in full for the duration of your pause (up to 90 days) and restored immediately when you resume.

If you cancel and stay on the Basic plan: Your data for the number you keep on the Basic plan is retained indefinitely, just as it was on your paid plan. Data associated with numbers you release (call logs, texts, voicemails, and persona settings for those numbers) is retained for 30 days after the number enters the hold period. After the number is released, that data is permanently deleted.

If you delete your Phound account entirely: All data is permanently deleted within 30 days of account deletion. This is separate from cancelling your subscription and must be initiated from Settings > Account > Delete Account.

Tip: Before cancelling or deleting your account, consider exporting your data. You can download your call history, text messages, and voicemails from Settings > Account > Export My Data. The export is delivered as a downloadable archive to the email address on your account.

How to Reactivate After Cancellation

If your billing period has ended and you want to come back, reactivation is straightforward.

If Your Numbers Are Still on Hold (Within 30 Days)

Open the Phound app and sign in to your account.
Go to Settings > Subscription.
Tap Resubscribe.
Select your plan and billing cycle.
Enter or confirm your payment method.
Tap Confirm and Subscribe.

Your previously held numbers will be restored to your account immediately, and all associated data (call history, texts, voicemails) will be available again.

If Your Numbers Have Been Released (After 30 Days)

If more than 30 days have passed, those numbers have been released. You can still resubscribe, but you will need to choose new numbers.

To get a new number after resubscribing, follow the steps in our adding a new number guide.

Special Circumstances

Ported numbers. If you ported a number into Phound from another carrier and then cancel, that number follows the same 30-day hold process. If it is released, you may need to port it again from your original carrier, and availability is not guaranteed. See our number porting guide for details.

Team and Business plan members. If you are an admin on a Business plan with team members, cancelling affects all team members. They will lose access to shared numbers, Flows IVR, team features, and assigned numbers. Notify your team before cancelling.

App Store and Google Play subscriptions. If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform's subscription settings, not the Phound app.

Warning: Cancelling through the App Store or Google Play only stops billing. It does not delete your Phound account. Your account will revert to the Basic plan, and the number retention timeline described above will apply.

Still need help?

If you have questions about pausing or cancelling, need help reactivating your account, or are concerned about losing a number, our support team is here for you. Visit our Contact Support page to get in touch.