Step-by-step instructions to upgrade your Phound account to a paid subscription.

How to Upgrade to a Paid Plan

Upgrading your Phound account to a paid plan takes just a few minutes, and everything — your existing number, message history, contacts, and settings — carries over automatically. This guide walks you through the upgrade process, accepted payment methods, and what happens the moment your new plan activates.

Before You Upgrade

Before starting the upgrade process, here are a few things to keep in mind:

Review the available plans. Make sure you know which plan fits your needs. Our Subscription Plans Overview breaks down the features, limits, and pricing for every tier.
Check your current billing status. If you have ever subscribed to a Phound paid plan before and cancelled, make sure there are no outstanding balances on your account. You can verify this under Settings > Billing > Payment History.
Have your payment method ready. You will need a valid payment method to complete the upgrade. See the Accepted Payment Methods section below for details.

Tip: If you received a promotional code or coupon, have it handy before starting. You will be able to enter it during the checkout step.

Step-by-Step Upgrade Process

Follow these steps to upgrade your Phound account from the mobile app. The process is nearly identical on iOS and Android.

Step 1: Open the Phound App and Go to Settings

Launch the Phound app on your device. Tap the profile icon in the top-left corner of the home screen (or swipe right to open the side menu), then tap Settings.

Step 2: Tap on Subscription

In the Settings menu, scroll down to the Account section and tap Subscription. This screen shows your current plan and any available upgrades.

Step 3: Choose Your New Plan

You will see a comparison of available plans, including the Pro and Business tiers. Tap Select next to the plan you would like to upgrade to. Each plan card shows a summary of the key features and the price.

Tip: Tap See all features on any plan card to expand the full feature list and compare it against your current plan side by side.

Step 4: Select Your Billing Cycle

After choosing a plan, you will be prompted to select a billing cycle:

Monthly — pay each month with the flexibility to cancel anytime.
Annual — pay once per year and save up to 20% compared to monthly billing.

Tap the cycle you prefer. The total price, including any applicable taxes, will update on screen.

Step 5: Enter Your Payment Information

If this is your first paid subscription, you will be asked to add a payment method. Enter your card details or select a previously saved method. See the Accepted Payment Methods section below for the full list.

If you have a promo code, tap Have a code? below the payment form to enter it. The discount will be applied to your total before you confirm.

Step 6: Review and Confirm

A summary screen will display:

The plan you selected (e.g., Pro or Business)
Your billing cycle (monthly or annual)
The amount to be charged today
Any promo code discount applied
The next billing date

Review everything carefully. When you are ready, tap Confirm and Subscribe.

Step 7: Confirmation

You will see a success screen confirming your upgrade. A receipt will be sent to the email address associated with your Phound account. Your new plan is active immediately.

Tip: After upgrading, take a moment to explore your new features. If you upgraded to Pro or Business, you can now add additional numbers from Settings > My Numbers > Add Number. Learn how in our adding a new number guide.

Upgrading from the Web

You can also upgrade your plan from the Phound web dashboard:

Sign in to your account at the Phound website.
Click your profile name in the top-right corner and select Account Settings.
Click the Subscription tab.
Choose a plan, select your billing cycle, enter payment information, and confirm.

The web upgrade flow mirrors the mobile process, and all changes sync to your mobile app instantly.

Accepted Payment Methods

Phound accepts the following payment methods for subscription upgrades:

Credit and debit cards — Visa, Mastercard, American Express, and Discover.
Apple Pay — available when upgrading through the iOS app on supported devices.
Google Pay — available when upgrading through the Android app on supported devices.
PayPal — available when upgrading through the web dashboard.

Warning: Prepaid cards are accepted but may cause issues with recurring billing if the card balance is insufficient at the time of renewal. We recommend using a standard credit or debit card to avoid service interruptions.

All transactions are processed securely using industry-standard encryption. Phound does not store your full card number on its servers. For more on how we protect your payment information, see our privacy and security overview.

What Changes Immediately After Upgrading

As soon as your subscription is confirmed, the following changes take effect:

New features are unlocked instantly. You can begin using all the features included in your new plan right away, including additional lines, Magnum AI, Phound Wave, expanded storage, and more.
Your existing data is preserved. Your current phone number, call history, text messages, voicemails, contacts, and persona settings remain exactly as they are. Nothing is deleted or reset.
Ads are removed. If you upgrade from the Basic plan to any paid plan, all in-app advertisements are removed immediately.
Support tier is upgraded. You gain access to the support level associated with your new plan, whether that is priority email support on Pro or a dedicated account manager on Business.

Understanding Prorated Billing

If you upgrade from one paid plan to a higher one mid-cycle (for example, from Pro to Business), Phound uses prorated billing to ensure you only pay the difference for the remainder of your current billing period.

Here is how it works:

Phound calculates the unused portion of your current plan's billing period.
That amount is credited toward the cost of the new plan.
You are charged only the difference between the credit and the new plan's price for the remaining days in the cycle.
On your next regular billing date, you will be charged the full price of your new plan.

For example, if you are 15 days into a monthly Pro subscription and upgrade to Business, you will receive a credit for the remaining 15 days of Pro. That credit is subtracted from the Business price for the remaining 15 days, and the difference is charged to your payment method immediately.

Tip: You can always see a detailed breakdown of prorated charges and credits by viewing your latest invoice under Settings > Billing > Payment History. For more details, see Manage Your Billing and Payment Method.

Confirming Your Subscription

After upgrading, you can verify your active subscription at any time:

Open the Phound app and go to Settings > Subscription.
Your current plan name, billing cycle, and next billing date will be displayed at the top of the screen.
A green Active badge confirms that your subscription is in good standing.

You will also receive a confirmation email with your receipt and subscription details. If you do not see it within a few minutes, check your spam or junk folder.

Troubleshooting Upgrade Issues

If you run into problems during the upgrade process, try the following:

Payment declined. Double-check your card details, expiration date, and billing address. If the issue persists, try a different payment method.
Promo code not applying. Verify the code has not expired and is valid for your selected plan and billing cycle. Promo codes are case-sensitive.
App not reflecting the upgrade. Close and reopen the Phound app, or sign out and back in. Changes should sync within seconds.
Charged but plan not updated. Wait 10 minutes and check again. If unresolved, contact support with your receipt.

Warning: Do not attempt to subscribe multiple times if your first attempt appears to fail. Check your email for a receipt and review Settings > Billing > Payment History before trying again to avoid duplicate charges.

Still need help?

If you are having trouble upgrading or have questions about which plan to choose, our team is here to help. Visit our Contact Support page to reach us directly.