Billing controls can vary depending on how the subscription was purchased. Manage the subscription through the provider shown on the current billing or receipt screen.
Identify the Billing Provider
Check the latest Phound receipt or subscription details. The subscription may be managed by an app store or another checkout provider.
Use that same provider to:
- Update a payment method.
- Review renewal information.
- Find receipts or invoices.
- Resolve a failed payment.
- Change or cancel the subscription.
Do not enter payment information through a link from an unexpected message. Open Phound or the known subscription provider directly.
Review a Charge
Before reporting a billing problem, collect:
- The charge date and amount.
- The plan or product shown.
- The billing provider.
- The receipt or transaction identifier.
- The last four digits or payment method label shown on the receipt.
- A screenshot with full card numbers and other sensitive details hidden.
Update the Payment Method
- Open the billing provider shown for the subscription.
- Select the Phound subscription.
- Open the payment or billing method controls.
- Review the change before saving it.
- Return to the subscription screen and confirm the update is reflected.
The available payment methods depend on the provider and region.
Failed Payment
If a payment fails:
- Confirm the payment method is current.
- Check the billing address and available funds with the provider.
- Follow the retry instructions shown by the provider.
- Do not repeatedly purchase a second subscription while the first is unresolved.
- Contact Phound Support if account access or a phone number is affected.
The timing and account effects of a failed payment can vary. Follow the current notice in the account rather than an older support message.
Still Need Help?
Contact Phound Support and include the billing provider, charge date, amount, and transaction identifier. Never send a complete card number, CVV, password, or verification code.