Manage Your Billing and Payment Method

Keeping your billing information up to date ensures uninterrupted service on your Phound account. This guide covers everything you need to manage invoices, payment methods, billing emails, and more.

Accessing Your Billing Settings

You can access billing settings from either the Phound mobile app or the web dashboard. Both provide the same functionality.

From the mobile app:

Open the Phound app on your device.
Tap the profile icon in the top-left corner of the home screen.
Tap Settings.
Scroll to the Account section and tap Billing.

From the web dashboard:

Sign in to your Phound account on the web.
Click your profile name in the top-right corner.
Select Account Settings, then click the Billing tab.

The Billing screen is organized into sections covered below: Payment Method, Payment History, Billing Email, and Current Plan Summary.

Viewing Past Invoices

Every charge on your Phound account generates an invoice. You can view, download, and print invoices at any time.

How to View Your Invoice History

Navigate to Settings > Billing > Payment History.
You will see a list of all past invoices sorted by date, with the most recent at the top.
Each entry shows the invoice date, the amount charged, the plan name, and the payment status (Paid, Pending, or Failed).
Tap or click any invoice to view its full details.

What Is Included on an Invoice

Each Phound invoice contains:

Invoice number — a unique reference number for your records.
Billing period — the date range the charge covers.
Plan name and tier — the subscription plan you were charged for.
Base amount — the subscription price before taxes.
Taxes and fees — applicable sales tax, VAT, or regulatory fees based on your location.
Total amount charged — the final amount debited from your payment method.
Payment method — the last four digits of the card or the payment service used.

Tip: If you need invoices for business expense reporting or tax purposes, you can download any invoice as a PDF. Tap the Download PDF button on the invoice detail screen. On the web dashboard, you can also select multiple invoices and export them in bulk.

Updating Your Payment Method

You can update your payment information at any time if your card is expiring or you want to switch methods.

How to Update Your Card

Go to Settings > Billing > Payment Method.
Your current payment method is displayed, showing the card type and last four digits.
Tap Update Payment Method.
Enter your new card number, expiration date, CVV, and billing address.
Tap Save.

Your new card will be used for all future charges. The change takes effect immediately, so your next billing cycle will use the updated payment method.

Tip: If you are switching from a credit card to Apple Pay, Google Pay, or PayPal, make the change through the platform where you originally subscribed. Web dashboard subscribers can switch to PayPal from Billing > Payment Method > Change Method.

Adding a Backup Payment Method

Phound allows you to store one backup payment method. If your primary card fails — for instance, due to expiration or insufficient funds — Phound will automatically attempt to charge the backup method before suspending your subscription.

To add a backup method:

Go to Settings > Billing > Payment Method.
Tap Add Backup Method.
Enter the details for your backup card or payment service.
Tap Save.

Warning: If both your primary and backup payment methods fail, your subscription will enter a grace period. See the Dealing with Failed Payments section below for details.

Changing Your Billing Email

By default, invoices are sent to your Phound account email. If you want receipts sent to a different address, you can update it.

How to Change Your Billing Email

Go to Settings > Billing > Billing Email.
The current billing email is displayed.
Tap Edit.
Enter the new email address where you want invoices and billing notifications to be sent.
Tap Save.

A confirmation email will be sent to the new address. You must click the verification link in that email to activate the change. Until verified, invoices will continue to go to your previous billing email.

Tip: Changing your billing email does not change your Phound account login email. These are separate settings. To update your login email, go to Settings > Account > Email Address.

Understanding Your Charges

Your Phound invoice may include several types of charges. Here is a breakdown of what you might see.

Subscription fee. The base cost of your plan (Pro or Business) for the billing period.

Additional number fees. If you have added numbers beyond your plan's allocation through an add-on, the per-number fee appears as a separate line item.

Taxes and regulatory fees. Depending on your location, your invoice may include sales tax, VAT, or telecommunications regulatory fees based on your billing address.

Promo credits. If you applied a promotional code, the discount appears as a negative line item labeled "Promo Credit."

Prorated charges or credits. If you changed plans mid-period, you may see prorated charges for the new plan and credits for the unused portion of the previous plan. See How to Upgrade to a Paid Plan for details on proration.

Dealing with Failed Payments

A payment can fail for several reasons: an expired card, insufficient funds, a bank hold, or an incorrect billing address. Phound uses a structured retry and grace period process so you have time to resolve the issue.

What Happens When a Payment Fails

First attempt fails. Phound sends you an email and an in-app notification alerting you that your payment could not be processed. Your service continues without interruption.
Automatic retries. Phound will automatically retry the charge after 3 days and again after 7 days. If a backup payment method is on file, it will be attempted after the primary method fails.
Grace period. If all retry attempts fail, your account enters a 14-day grace period. During this time, your subscription remains active, but you will see a banner in the app reminding you to update your payment method.
Subscription suspended. If the payment is still not resolved after the grace period, your subscription is suspended. You will be downgraded to the Basic plan, and features exclusive to your paid plan will be disabled. Your numbers will be placed on hold for 30 days (see our Pause or Cancel Your Subscription guide for details on what happens to numbers).

Warning: Do not ignore failed payment notifications. If your subscription is suspended and your numbers are placed on hold for more than 30 days, those numbers may be permanently released back to the available pool and could be assigned to another user.

How to Fix a Failed Payment

Go to Settings > Billing > Payment Method.
If your current card is the issue, tap Update Payment Method and enter a new valid card.
After updating, tap Retry Payment on the outstanding balance notification.
If the payment succeeds, your subscription is restored immediately with no gap in service.

If the issue is on your bank's end (such as a fraud hold), contact your bank to authorize the charge, then return to the Billing screen and tap Retry Payment.

Billing Notifications

Phound sends several types of billing-related notifications to keep you informed:

Payment receipt — sent immediately after a successful charge.
Upcoming renewal reminder — sent 3 days before your next billing date.
Payment failure alert — sent when a charge cannot be processed.
Grace period warning — sent when your account enters the 14-day grace period.
Subscription suspension notice — sent if your subscription is suspended due to non-payment.

These notifications are sent via email and as in-app push notifications. You can manage preferences under Settings > Notifications > Billing Alerts, but we recommend keeping payment failure alerts enabled.

Tip: If you are not receiving billing emails, check your spam or junk folder and add Phound's billing address to your safe senders list.

Still need help?

If you have questions about a charge on your account, need help updating your payment information, or want to dispute a billing issue, our support team is ready to assist. Visit our Contact Support page to get in touch.