Flow Templates Library
Flow templates are ready-made call routing setups for Phound Flows. Instead of building an IVR from a blank canvas, you download a template file, import it into Phound, replace its account-specific resources and sample content, test it, and then assign it to your number.
Every template on this page is free to download and use.
How to Use a Template
- Download the template file below. Templates use the
.phflowformat. - Import it into Phound Flows on your account.
- Customize every action whose name starts with
[Edit]. Replace placeholder voicemail owners, dial groups, meetings, directory groups, RSS feeds, and any cross-flow destination with resources you control. - Personalize every bracketed value, including
[Business Name],[Business Address], and[Business Phone]. Set your real business hours and timezone in the Condition and Direction and Hours actions. - Review Flow Settings. Confirm the voice, dial and menu timeouts, repeat key, prompts, and maximum loops. Leave Notification on hangup and the Admin PIN off unless you deliberately configure them after import.
- Test every menu key, fallback, dial result, and action included in the selected template from a non-production number.
- Activate it under Account → Personas → Select Persona → Incoming Calls → Custom Flow only after the complete test passes.
Requirements: Flows is a Business plan feature, and custom Flows only work with numbers purchased through Phound or ported into Phound. Linked numbers cannot use a custom Flow.
General Business Line
The flagship template. A complete business phone experience with a business hours check, full daytime and after-hours menus, three dial strategies, directions, a directory, meetings, messages, voicemail fallbacks, a caller-requested text Notification, an RSS Podcast, a Wait, and internal Go To returns. It demonstrates all 12 actions currently available in the Flow editor.
Read the full setup guide for this template, including a map of every menu option and a checklist of what to edit before going live.
Law Firm Main Line + After Hours
A law-firm call flow with business-hours intake, existing-client routing, scheduled meetings, office information, a caller-requested contact-information text, routine voicemail, and a guarded after-hours urgent path with an on-call attempt and explanatory voicemail fallback.
Law Firm Main Line + After Hours
Read the full Law Firm template setup guide before activating it. The guide covers every destination, Flow Settings, after-hours escalation safeguards, privacy review, and the deliberate omission of Podcast unless the firm owns an approved legal-audio feed.
Restaurant Main Line + After Hours
A restaurant call flow with staffed-hours routing for reservations and the host stand, takeout, catering and private events, restaurant information, and scheduled catering consultations. After hours, it provides public information, caller-requested links by text, inquiry-only catering voicemail, and general voicemail that never accepts orders or reservations.
Restaurant Main Line + After Hours
Read the full Restaurant template setup guide before activating it. The guide covers every destination and token, safe reservation/order failure behavior, Flow Settings, allergy and emergency limitations, and the deliberate omission of Podcast without a restaurant-owned approved feed.
Car & Truck Dealership Main Line + After Hours
A dealership call flow with staffed-hours routing for Sales, Service and scheduling, Parts, Finance, Collision and Body Shop, dealership information, and scheduled consultations. After hours, it separates department inquiries into the right mailboxes while keeping directions, hours, and caller-requested public links available.
Car & Truck Dealership Main Line + After Hours
Read the full Car & Truck Dealership template setup guide before activating it. The guide covers every department destination and token, three group-dialing strategies, inquiry-only no-answer behavior, Flow Settings, finance-data safeguards, emergency limitations, and the deliberate omission of Podcast without a dealership-owned approved feed.
Dental Office Main Line + After Hours
A dental-office call flow with staffed-hours routing for appointments and new patients, current patients and clinical questions, billing and insurance, office information, and scheduled virtual consultations. Its guarded urgent-dental path can try an approved on-call team, while every no-answer path limits voicemail to a basic callback request and sends emergencies to 911.
Dental Office Main Line + After Hours
Read the full Dental Office template setup guide before activating it. The guide covers every destination and token, urgent and no-answer safeguards, minimum-data voicemail and text design, Flow Settings, office review requirements, and the deliberate omission of Podcast.
Medical Office Main Line + After Hours
A medical-office call flow with staffed-hours routing for scheduling, the clinical or nurse team, prescription and refill requests, billing and insurance, records and referrals, office information, and scheduled telehealth visits. After hours, a guarded urgent path can try the approved on-call clinical team without presenting the Flow as emergency dispatch, medical advice, prescription approval, or a guaranteed response.
Medical Office Main Line + After Hours
Read the full Medical Office template setup guide before activating it. The guide covers every department and token, urgent-care and crisis-resource wording, refill-request limitations, minimum-data voicemail and text design, Flow Settings, office review requirements, and the deliberate omission of Podcast.
Need Another Industry Template?
Want a template for your industry? Contact Phound support and tell us what your call flow looks like.